I was amazed at the good customer service here. I was having trouble with the insurance co and needed receipts. I was totally satisfied that they couldn't find it...hey, I couldn't find it either. Later they went the extra mile...dug in several places and figured it out for me. Aside from that the customer service has been amazing all 8 times we visited. I'm still thinking about my massages from Tai, and looking for another excuse to come back!